Refunds and cancellations

In short

If an order fails, the money goes back to your wallet automatically. Once a service is delivered, it cannot be reversed — that is the network's rule, not ours.

Automatic refunds when an order fails

• •When the provider rejects or fails your order, the full amount charged is credited back to your GTOP wallet. You do not need to request it, and no fee is taken out of it.
• •The refund appears in your wallet activity as a refund entry against the same order reference.
• •The referral commission on a refunded qualifying purchase is reversed too, so a refunded order never pays a commission.

What cannot be refunded

• •Airtime, data bundles and recharge cards that were delivered to the number you entered.
• •Electricity tokens that were generated, and TV subscriptions that were activated.
• •An order delivered exactly as you instructed but to a wrong number, meter or smartcard you entered. Check the details on the confirmation screen before you confirm.

Orders that stay pending

Some providers respond slowly. When an order is pending, the platform keeps checking the provider's status and settles it as soon as the provider answers — completed if it succeeded, refunded if it failed. If it stays unresolved, contact support with the order reference and we will sort it out.

Wallet funding and withdrawals

• •Funding arrives by bank transfer to the dedicated account issued to you. A transfer into any other account is not credited to your wallet.
• •Withdrawals go to your own Nigerian bank account. Bank and provider fees on the transfer are shown and charged by the provider.
• •If a withdrawal fails at the bank, the amount is returned to your wallet.

Reseller fees

• •The registration fee and any subscription unlock access to the reseller programme for the period stated on the plan you chose.
• •If we cannot provide the access you paid for, we refund it in full.
• •Both reseller programmes are currently Coming Soon, so no registration or subscription payment is taken at all.

How to request a refund

Email gtoptechservices@gmail.com or message +234 912 488 7245 with the order reference (it starts with GTOP- or RSL-). Tell us what happened and we will look at the order and the provider's record, then reply with what we found and what we have done.

Disputes and chargebacks

Please contact us before raising a dispute with your bank — most cases are a failed order that we can refund to your wallet immediately. Where funding or payout money moved through our provider, that provider's own rules may also apply to the transaction.